Quality policy
ProCoat Tecnologías, S.L., is a chemical-sector SME with cutting-edge in-house technology, offering ground-breaking solutions and making a significant contribution to sustainability in the metal surface-treatments sector. We understand Quality, the Environment and Occupational Risk Prevention as corporate priorities to ensure that we provide maximum satisfaction to our customers, employees and partners, as well as to Public Administrations.
To that end we must:
Design solutions that are effective, efficient, innovative, customised, inexpensive, safe and environmentally-friendly.
Develop products that deliver on all of our customers’ expectations, providing added value and making an important contribution to sustainability by:
- Reducing costs to the direct customer or finished-products manufacturer.
- Avoiding subsequent processes, with consequent savings on chemical products and natural resources.
- Increasing the durability or useful life of steel, therefore postponing the need to recycle it.
- Minimising our environmental impact.
Manufacture our products always offering high quality, optimising processes, generating the minimum possible waste, minimising the risks to which workers are exposed and meeting the delivery times sought by our customers.
As an improvement and self-evaluation tool in our System, set annual targets and goals and track them using pertinent indicators. Priority target: zero incidents, minimum waste, zero defects and maximum profitability.
Continually seek the best prices for raw materials, transportation and outsourced services so that we may offer our customers competitive prices.
Offer our products in the most suitable fashion, both technically and from the operational, legal and financial viewpoints.
Have competitive prices, which translates into a financial saving for your processes.
Deliver our goods at the agreed time, regardless of the size of the order.
Provide speedy, safe and efficient technical assistance.
Be clear and precise in our communications, both internally and with our customers, suppliers and/or other agents.
Minimise our environmental impact, waste and emissions.
Prevent any harm to, or deterioration of, our employees’ health.
Continually improve our activities from the point of view of the quality of our service provision, environmental practices and pollution prevention, and in relation to the management of health and safety for our employees.
Comply with the applicable environmental and health and safety regulations, both the legal requirements and those we have voluntary entered into.
To deliver on these commitments, it is essential for this policy to have the involvement and acceptance of all the personnel at ProCoat Tecnologías, S.L., of our distributors and partners and of related external organisations (subcontractors, active or potential customers, associations, etc.), with the end customer determining the level of success of any project.
As a tool to help it work in line with these guidelines, ProCoat Tecnologías, S.L. has an Integrated Management System in accordance with the international standards ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007.
Once again I would like to thank you for your collaboration in supporting this policy, which will undoubtedly enable us to move forward, guaranteeing the ongoing improvement of our Integrated Management System.
Castellgalí, 19 May 2011
Jaume Grau
CEO
ProCoat Tecnologías, S.L.
